Posted by: ainhoafus | 23 February, 2009



A market Surrey was carried out by external consultants regarding the positive and negative customers’ reactions about different service provisions at a leisure centre. Findings reveal weak and the strong points of  C&M leisure centre.

The consultants questioned positive or negative reactions to 1250 customers who were walking into the leisure centre. The questions were asked during five days in the last week in December, 250 people per day. They were asked about different service provisions as parking, ticket cost, booking service and attitude of the staff.

In conclusion, the survey results show that the best point of the leisure centre was the attitude of staff and the worst one was the ticket cost. Consequently, it is recommended to review all the different service provisions for their improvement.


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