Posted by: langres | 28 February, 2009

Market Survey Report

Market Survey

A market survey was carried out about service provision at a well-known XXXX leisure centre in London City last week.

1250 customers were interviewed during an entire day by external consultants


Two main areas of concern were revealed by the interviews:

Ticket cost and booking service


72 % consider that ticket cost should be less expensive.

48% think that booking service should be improved.

In contrast 76% appreciate attitude of the staff and

56% consider that parking is satisfactory


Ticket cost should be reduced 25% under the new rates approved by the government last month.



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